FREQUENTLY ASKED QUESTIONS
For questions regarding coverage, services or to file a claim, please call 855.951.2329
You should be prepared to call Arch Insurance as soon as reasonably possible, and be ready to describe your loss, covered practice or game, the event date(s), the date you registered and the amount you paid.
Note: A MedSaver policy must be purchased PRIOR to a covered peril occurring. For example, you can not attempt to purchase a policy AFTER your child suffers an injury in a covered activity and you incur out-of-pocket expenses
No. The MedSaver policy provides coverage up to $5,000 limit.
No, you would need to buy a policy for each child.
Unfortunately not. In order for your child’s medical bills to be reimbursed, the injury must occur during a covered practice or game for the sport for which you bought the policy.
No, in order to have coverage for both sports you must buy a separate policy for each sport.
No. Be sure to request a copy of the medical report together with the emergency room bill. You should submit all bills first to your primary health coverage.
No, the MedSaver policy does not provide coverage for prerequisite exams or physicals.
No, in order to receive medical expense reimbursement, the contributing injury must have occurred after the policy purchase date.
Yes, multiple claims may be filed on a single policy. The policy coverage is tied to the start and end date of the season. You can be reimbursed for up to $5,000 in medical expenses for injuries occurring in a sanctioned practice or game in the season for which you bought the policy.