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POLICY MANAGEMENT

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FREE LOOK PERIOD - 10 DAYS

When the initial policy is received, if you are not satisfied with the policy, you may return it to us within ten (10) days of the initial purchase date. We will cancel the policy and refund the premium in full, as long as you have not filed a claim.

If you are within the 10 day period and need to cancel, contact us at medsaver@verticalinsure.com and include your policy number.

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NEED TO FILE A CLAIM?

To first report of a claim, please click here
To check the status of a claim: call toll free: 855.951.2329 (Monday - Friday, 8:30 a.m to 5:00 p.m. EST)

As a convenience, the following forms are available for filing a claim: Complete your form and mail together with documentation of your claim to Arch Insurance Company, at the address provided in the form.

Medical Expense Claim Form
Accidental Dismemberment Claim Form
Accidental Death Claim Form

  • NEED HELP FINDING YOUR POLICY?

    Please complete the items below to look up your complete policy.

QUESTIONS AND CUSTOMER SUPPORT

For general questions regarding your MedSaver policy, please email us at medsaver@verticalinsure.com
For claims related questions, contact Arch Customer Service at 855.951.2329